F.A.Q.
COVID-19 UPDATE
Due to COVID-19, please expect that deliveries may arrive later than normal. Once your order is in the hands of the post, we no longer have control! Please DO NOT expect refunds, all sales are final. We thank you for all of your support and understanding during this time!
What type of payments do we accept?
We accept credit/debit cards (Visa, American Express, Mastercard, Discover) and accelerated payments (ShopPay, PayPal, ApplePay, GooglePay).
Where are we active?
We are active on Instagram at @gunggonam, TikTok at @gunggonam (semi-active), Gmail at info@gunggonam.com, and this website here.
Do we have a physical store?
At this time, we do not have a physical store and this website is the only place to purchase our products.
Where do we ship to?
At this time, we only ship within the United States of America and Canada. If you would like us to make shipping available to your country, please email us at info@gunggonam.com and let us know!
Where is my package?
Unfortunately, we have no control of your order once it has been dropped off at the post office. We are not responsible for any lost packages. If this issue does occur, please let us know through our CONTACT page or email, info@gunggonam.com, as soon as possible so that we can resolve the issue in a timely manner.
Do we accept refunds?
All sales are final in this online shop. Please review ALL information including your address, payment information, and cart of items before finalizing your order. We are not responsible for any accidents. If you are not satisfied with your items or there seems to have been a mistake in the processing of our products, please feel free to contact us at our CONTACT page or send us an email at info@gunggonam.com to discuss it further.